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Wednesday, August 26, 2020
Jeff Koons Free Essays
Craftsman Research Assignment: Jeff Koons Jeff Koons was conceived in 1955 in York, Pennsylvania. When Koons was 7 years of age, his folks put him in workmanship exercises. In 1972 to 1975, he selected at Maryland Institute College of Art in Baltimore, Maryland. We will compose a custom article test on Jeff Koons or on the other hand any comparable point just for you Request Now In 1975, he went to the School of the Art Institute of Chicago in Chicago, Illinois where he read there for just 1 year. At that point in 1976, he returned to Maryland College of Art in Baltimore, Maryland where he got his B. F. A. Jeff Koons has 4 children with his significant other Justine Wheeler-Koons, who is additionally a craftsman. He had one little girl named Shannon who as a newborn child was set up for selection yet in the mid-1990s, they restored a relationship together. A significant number of Koons works have sold for many dollars. A portion of his significant display presentations remember the Museum of Contemporary Art for Chicago (1988), Walker Art Center in Minneapolis (1993), Deutsche Guggenheim in Berlin (2000), Kunsthaus Bregenz (2001), the Museo archeologico nazionale di Napoli (2003), the Astrup Fearnley Museum of Modern Art, Oslo (2004), and the Helsinki City Art Museum (2005). Jeff Koons has gotten various honors and respects in acknowledgment of his social accomplishments, and works of art. (ââ¬Å"Koons, Jeff. â⬠Art Full Text Biographies. Distributer of Original Publication: The H. W. Wilson Company, 2009. Web. 12 Oct. 2012. ) ââ¬Å"I get all my motivation from this present reality, so Iââ¬â¢m significantly more associated with simply strolling down the streetâ⬠¦. also, discovering whatââ¬â¢s going on the planet at that point to take a gander at another personââ¬â¢s understanding. â⬠Jeff Koons, Flash Art, Summer 1997. (Brettell, Richard R. Present day Art, 1851-1929: Capitalism and Representation. Oxford: Oxford UP, 1999. Print. ). In view of the statement, he gets his thoughts from objects around him that he sees and from that point he builds up a fine art. Jeff Koons utilizes modest, expendable articles, for example, expands or even adornments, and with the materials he makes a huge landmark. (Doney, Malcolm, and Meryl Doney. The Oxford Childrenââ¬â¢s a to z of Art. Oxford: Oxford UP, 1999. Print. ). Jeff Koons work of art requests to me since its extraordinary and special. I like the way that he takes modest items that he finds and uses them to make these superb workmanship pieces. At the point when I was taking a gander at Jeff Koons works of art, I recollected our instructional exercise conversations/discusses where we were contending back nd forward about what is workmanship and what isn't craftsmanship. Numerous individuals accept that Jeff Koons work of art isn't viewed as craftsmanship, anyway I accept that his fine arts are viewed as workmanship since its his own creation and it is another caring c raftsmanship that we have not seen quite a bit of. From our talk, Professor Brandon Vickerd spoke somewhat about Jeff Koons, and he expressed that ââ¬Å"Some individuals would see his work as spearheading and of significant workmanship authentic significance, while others see his work as kitsch: coarse and dependent on critical self-promoting. â⬠(Taken from PowerPoint). By exploring this craftsman, I found that essentially anything could be viewed as workmanship as long as you make it your own, unique and make it look fascinating. Works Cited Scholarly Source: ââ¬Å"Koons, Jeff. â⬠Art Full Text Biographies. Distributer of Original Publication: The H. W. Wilson Company, 2009. Web. 12 Oct. 2012. Books: Brettell, Richard R. Present day Art, 1851-1929: Capitalism and Representation. Oxford: Oxford UP, 1999. Print. Doney, Malcolm, and Meryl Doney. The Oxford Childrenââ¬â¢s a to z of Art. Oxford: Oxford UP, 1999. Print. Pictures: ââ¬Å"Jeff Koons. â⬠Jeff Koons. N. p. , n. d. Web. 6 Oct. 2012. http://www. jeffkoons. com/site/file. html. Clarified Bibliography (ââ¬Å"Koons, Jeff. â⬠Art Full Text Biographies. Distributer of Original Publication: The H. W. Wilson Company, 2009. Web. 12 Oct. 2012. ) This source contains data about Jeff Koons life, vocation, works of art, displays, and other intriguing realities. It is significant for my exploration since it gave me a superior comprehension about Jeff Koons, and all the significant occasions that occurred for an incredible duration. (Brettell, Richard R. Present day Art, 1851-1929: Capitalism and Representation. Oxford: Oxford UP, 1999. Print. ) This source contains a statement that Jeff Koons said. It is significant for my exploration in light of the fact that Jeff Koons reveal to us where he gets his motivation for his fine art. (Doney, Malcolm, and Meryl Doney. The Oxford Childrenââ¬â¢s start to finish of Art. Oxford: Oxford UP, 1999. Print. ) This source contains data about Jeff Koons work of art. It is significant for my exploration since it gave me a superior comprehension about the medium that Jeff Koons uses to make his fine art. (ââ¬Å"Jeff Koons. â⬠Jeff Koons. N. p. , n. d. Web. 16 Oct. 2012. http://www. jeffkoons. com/site/list. html. This source contains data and pictures about Jeff Koons most well known works of art. It is significant for my examination since it gave me pictures and a depiction about the works of art. Two of Jeff Koons most famous fine arts Jeff Koons is most popular for his alleged dull and neglectful works, which have included four-story-tall botanical models (Puppy) and hug e chromium hardened steel swell creatures (Rabbit). ? This is Jeff Koons Sculpture called Puppy, which is made in an assortment of blossoms and its around 13 meters high (486 x 486 x 256 inches/1234. 4 x 1234. 4 x 650. 2 cm). This work of art was shown in Sydney, Australia at the Museum of Contemporary Art on December 12, 1995 to March 17, 1996. (ââ¬Å"Jeff Koons. â⬠Jeff Koons. N. p. , n. d. Web. 16 Oct. 2012. http://www. jeffkoons. com/site/list. html. ) ? In 1989, Jeff Koons made one of his most popular fine arts, which he called Rabbit (41 x 19 x 12 inches/104. 1 x 48. 3 x 30. 5 cm). He took a previously made inflatable bunny, and shrouded it in an exceptionally cleaned treated steel shading. The Museum of Contemporary Art in Chicago as of now claims this piece. (ââ¬Å"Jeff Koons. â⬠Jeff Koons. N. p. , n. d. Web. 16 Oct. 2012. http://www. jeffkoons. com/site/record. html. ) Step by step instructions to refer to Jeff Koons, Essay models
Saturday, August 22, 2020
How to Effectively Incorporate GIFs Into Your Content
by Chris Reid In the realm of substance advertising you can say a ton with words. Be that as it may, to stick out, now and again you need a bonus to connect with your crowd and make your substance stick out. Today, numerous brands are utilizing GIFs â⬠the short, vivified pictures that replay naturally on a circle â⬠to convey the desired information and construct their online nearness. Clasps from TV shows and ââ¬Å"reaction GIFsâ⬠have viral intrigue and are taking off in fame. You just need to take a gander at how BuzzFeed has effectively fused GIFs into its substance to draw in its crowd and drive web based life shares. On the off chance that youââ¬â¢re not utilizing GIFs as a piece of your substance technique, it could be an ideal opportunity to begin. Too, if youââ¬â¢re uncertain of how to fuse GIFs and need proficient assistance, have a go at employing a substance author. What Exactly Is a GIF? GIF represents Graphics Interchange Format. Basically, itââ¬â¢s a sort of picture record, yet dissimilar to a JPEG or PNG, GIFs can be enlivened. Enlivened GIFs are made up from a progression of pictures that run in a planned circle and theyââ¬â¢re frequently taken from a video cut. Since theyââ¬â¢re ideal for indicating mainstream society clasps and response shots, online life has gotten the characteristic home for GIFs. Today, GIFs are good with Twitter, Tumblr, Pinterest and Google Plus. However, for Facebook Business Pages, itââ¬â¢s still a work in progress. When to Use GIFs for Business There are different utilizations for GIFs. Here are a couple of the most famous uses to siphon upcontent advertising: â⬠To add character to your image. On the off chance that you normally draw in with clients via web-based networking media, why not use them as a major aspect of your discussions? Energized GIFs can include humor appropriatesituations and help your crowd see the human side to your business. â⬠In email promoting. Most webmail customers like Gmail and Yahoo bolster the GIF design thus do iOS Mail and Android mail on cell phones. In any case, just use themoccasionally in messages to make them stick out. â⬠To advance an item or administration and to share selective news. Maybe youââ¬â¢re discharging another item or advancing an up and coming occasion. Utilize a GIF via web-based networking media to fabricate publicity. â⬠To show individuals your organization culture, you can utilize photographs of specific parts of your business to make instructive or interesting GIFs. Everything assists with improving your validity and dependability. All Internet programs bolster the GIF group, so you donââ¬â¢t need to confine yourself to online life when utilizing GIFs. Use them on your landing page, in your blog (WordPress likewise underpins GIFs) or on your item pages. Think innovatively and you can concoct various approaches to utilize GIFs in advertising. Think about Your Audience First Before you begin utilizing GIFs at each possible chance, consider your intended interest group first and your advertising objectives. For instance, if youââ¬â¢re a law office, utilizing a GIF on the companyââ¬â¢s landing page could diminish your conventional image picture. This is the place a little crowd research can go far. In the event that you know your intended interest group are 20-year-olds, you could concentrate on mainstream society GIFs that your crowd can identify with. In the event that your segment is generally young ladies, a GIF from ââ¬Å"Girlsâ⬠or ââ¬Å"Orange Is the New Blackâ⬠is probably going to get more offers. Though if your crowd is transcendently more youthful men, ââ¬Å"Breaking Badâ⬠GIFs are probably going to reverberate more. Best Practices for Using GIFs â⬠Make sure they mirror your advertising objectives and bolster your suggestions to take action â⬠Use high-goals GIFs â⬠Work GIFs into your online life content calendar â⬠Use them with some restraint â⬠Use them to pass on feelings you canââ¬â¢t express in a couple of words â⬠Use them to create buzz around your messages The Bottom Line There are numerous online apparatuses for making your own GIFs and a lot of online assets that include GIFs that are prepared to utilize, insert or connection to.But you likewise must be mindful so as not to irritate your crowd. Simply recall that GIFs wonââ¬â¢t suit each business and may extend an inappropriate brand image.Using acontent writercan assist you with making sense of the ideal second to consolidate GIFs. Be that as it may, you additionally must be mindful so as not to affront your crowd. Andwhen you take care of business, a GIF can make you stand apart from the group and lift brand mindfulness like no other type of substance.
Friday, August 21, 2020
Nonfiction to Read if You Love TO KILL A MOCKINGBIRD
Nonfiction to Read if You Love TO KILL A MOCKINGBIRD This post is part of our Harper Lee Reading Day: a celebration of one of the most surprising literary events of our lifetime, the publication of her new book, Go Set a Watchman. Check out the rest right here. ____________________ Until Go Set a Watchman was released today, readers who loved To Kill a Mockingbird needed to look elsewhere for readalikes for the well-loved novel. Since nonfiction is my jam, I started digging for a few true stories you can pick up to revisit the themes, characters, and author of both novels. Crime and Race Tom Robinsonâs trial and conviction in To Kill a Mockingbird shocks both Jem and Scout, who struggle to understand how race affects the outcome. Sadly, our criminal justice system is still plagued by these problems. These two books shed some light on that theme: Just Mercy by Bryan Stevenson â" If you only decide to read one book from this post, please make it be Just Mercy. Itâs an incredible read, and not just because of itâs connections to To Kill a Mockingbird. Bryan Stevenson is an African American lawyer who now works representing poor residents in the South, many who were wrongfully placed on death row. The main story of the book is that of Walter McMIllian, a resident of Monroeville, Alabama (Leeâs hometown) who was put on death row after a sham trial in front of a mostly white jury. The stories Stevenson shares are so powerful, I was moved to tears several times, and canât recommend this one enough. Unfair: The New Science of Criminal Justice by Adam Benforado â" The stories in Just Mercy and Tom Robinsonâs trial in To Kill a Mockingbird clearly show that our criminal justice system has some major flaw. In this book, law professor Adam Benforado argues that even if the system worked correctly, our inherent but hidden biases can lead lawyers, judges and juries astray in many cases. I think this one sounds fascinating. Biographies A list of books related to To Kill a Mockingbird wouldnât be complete without a mention of some books that try to tell the story of the bookâs famously reclusive author. These are the two that seem most promising to me: The Mockingbird Next Door by Marja Mills â" Like Go Set a Watchman, this 2014 memoir by a journalist/neighbor of Harper Lee and her sister, Alice, raised questions about Leeâs interest or consent to publicity. But for anyone curious about Leeâs life, as well as the changing worlds of small Southern towns, this book is a must read. Mockingbird: A Portrait of Harper Lee by Charles Shields â" This 2007 biography was the first attempt for an author to tell Harper Leeâs life story, despite the fact that she stopped granting interviews in the 1960s. Shields interviewed about 600 acquaintances and reviewed extensive correspondence Books About Books (and Movies) And finally, one of my favorite ways to dig deeper into a work of fiction is to see what other smart people have to say about the book and story. Surprisingly, there arenât many critical collections of essays on the book â" these are the two I could find: Scout, Atticus, and Boo by Mary McDonagh Murphy â" This collection of interviews, released to celebrate the 50th anniversary of the book, focuses on the ways that the book has impacted readers, actors and public figures. Harper Leeâs To Kill a Mockingbird: New Essays by Michael J. Meyer â" This is a more academic look at the book with essays that offer educational, legal, social and thematic perspectives on the book. Unfortunately, this one is a bit pricey, but may be worth it for those looking to dig deep into the novel.
Sunday, May 24, 2020
Gender Inequality And Idealized Beauty Standards - 1688 Words
Over time, there have been various ethical issues and injustices throughout centuries that are still evident and present in todayââ¬â¢s society. One significant social injustice that our world continues to face is gender inequality and idealized beauty standards. When relating back to basic principles of gender inequality, women tend to be shown as inferior to men and specific occupations have been assigned gender roles. I agree with Naomi Wolf that gender inequality places more demands on both males and females and is a form of oppression, and her beliefs regarding ideal beauty. Wolfââ¬â¢s ideas surrounding gender inequality relate to Nietzsche s theory regarding master and slave morality and manââ¬â¢s struggle to be a free spirit because those who adhere to society s dictates on ideal beauty also have ââ¬Å"slave moralityâ⬠. An important aspect of gender inequality are the demands and expectations that are placed on each gender. Males are supposed to be seen as tou gh and strong; they arenââ¬â¢t ââ¬Å"supposed to cryâ⬠. These are oppressive gender stereotypes that males are forced to endure in society. On the opposite spectrum, females are looked down upon and viewed as inferior when compared to men. They are supposed to look a specific way and Naomi Wolf, the author of The Beauty Myth, discusses this concept regarding how media portrays women are presumed to be. She discusses how images of female beauty have become more of a hindrance to women rather than a positive goalShow MoreRelatedThe Effects Of Media On Women s Self Esteem1327 Words à |à 6 Pages In this paper, I will argue that the media portrays one image of beauty and this has a damaging effect on womenââ¬â¢s mental health, resulting in low self esteem and further deepening gender inequality within our society. I will argue this by discussing the effect media has on womenââ¬â¢s self esteem, how the media promotes a patriarchal society and the stereotypes it presents to the public. Finally, I will discuss the sexual objectification of women presented in the media and later examine how individualsRead MoreCultural Beauty Ideals As A Form Of Ethnic Body Policing : Origins And Effects On East Asian Women1448 Words à |à 6 PagesEurocentric Beauty Ideals as a Form of Ethnic body policing: Origins and effects on East Asian Women. Many, East Asian women increasingly travel widely outside of East Asian countries to western ones and vice versa. Additionally, many East Asian women travel to the United States of America to attend College and Graduate programs. Globalization and western media are increasing their foot hold in East Asian countries. The universal aesthetic of beauty is becoming increasingly popular. This paperRead MoreA Product Ad For Axe Shower Gel883 Words à |à 4 Pagescan of whipped cream that the female is holding replaces the Axe shower gel that the male on the left is holding, which supports the slogan on the bottom of the ad that states, ââ¬Å"The cleaner you are, the dirtier you get.â⬠This image showcases inequality in various ways. The male in this ad is seen partaking in a normal, daily activity, while the female is fetishized. Although the upper half of the maleââ¬â¢s toned body is exposed, he is simply taking a shower, which is a scenario in which you expectRead MoreJane Eyre, The Bluest Eye, And Feminism1422 Words à |à 6 PagesGao, is to achieve gender equality in all of humanity. ââ¬Å"All feminist theory has a basic premise, which is, women worldwide are under an oppression, discrimination, and hierarchy state. In such a social structure prevalent among women in the political, economic, cultural, ideological, knowledge, ideas, ethics and other fields are in an unequal position with men, even in a private sphere of family, women are also in a position of inequality with men. Feminism in the patriarchal gender order is neitherRead MoreFeminism in the Western World1342 Words à |à 5 PagesWithin the history of art the gender power imbalance is most st artling especially in reference to the nude. Berger(1972) describes the European oil paintings of the Renaissance period as created for the pleasure of the male spectator. Paintings of this era were considered a status symbol; not only do they boast of the great wealth of the owner but they suggest ownership of the female forms within them. Rubensââ¬â¢, ââ¬ËJudgement of Parisââ¬â¢ (1625) depicts three nude females in a beauty contest with the one judgedRead MoreGender Roles And Standards Of The Workplace Essay2356 Words à |à 10 Pagesin terms of feminism, and the impression that should, in fact, be enforced not only in our society today but all around the world. These issues, such as gender roles, acceptance of individuality throughout humanity, economics, and progression of the feminist movement are the utmost driving forces in how we can change the world for the better. Gender roles is a problem that takes place in both the workplace, domestic conditions, and society. Often signified through the age-old stereotype. That men areRead MoreWomen s Voices Feminist Visions1855 Words à |à 8 Pagesagainst women, economic inequality, and social construction of gender, the body, and sexuality are all issues present in modern society which are of concern to womenââ¬â¢s rights activists. Although it takes time, progress is being made toward total equality thanks to education and activist groups which raise awareness about inequality in the United States as well as around the world. Feminism is an ideology which aims to create a world without inequality, specifically gender inequality. Therefore, absoluteRead More Teenage Girls, the Media and Self-Image Essay3098 Words à |à 13 PagesTeenage Girls, the Media and Self-Image The beauty of the world has two edges, one of laughter, one of anguish, cutting the heart asunder. -Virginia Woolf Youth is beauty, money is beauty, hell, beauty is beauty sometimes. Its the luck of the draw, its the natural law; its a joke, its a crime. -Ani Difranco The teen magazines began appearing in the fifth grade. They seemed to show up overnight, out of nowhere. At lunch or between classes, groups of girls would cluster aroundRead MoreWar Is Equally Physical And Emotional1943 Words à |à 8 Pagesillustrate the beauty culture, trends, products, and people that are associated with beauty. Mass media creates the beauty ideals that society accepts as truth; since adolescent girls are the targeted group for mass media, they are even more vulnerable to the messages of society. Girls in adolescence ask identity questions such as ââ¬Å"who am I?â⬠and this is very hard for girls because they have a consent need to fit in and seek acceptance from society.). Popular culture promotes gender stereotypes whichRead More The Medias Degradation of Women Essay1736 Words à |à 7 Pageswomen still arenââ¬â¢t being treated as equal members of society. Going back to the 1950ââ¬â¢s, women were expected to be stay at home mothers and housewives. ââ¬Å"This was also the era of the happy homemaker. For young mothers in the 1950s, domesticity was idealized in the media, and women were encouraged to stay at home if the family could afford it. Women who chose to work when they didnt need the paycheck were often considered selfish, putting themselves before the needs of their familyâ⬠(Daniels 2002).
Wednesday, May 13, 2020
Interview Of A Fbi . I Had Many Dreams I Wanted To Accomplish
Interview of a FBI I had many dreams I wanted to accomplish in my life, and most of it came from watching television and getting to meet some of the people who developed their life to work. I met doctors, polices, pastors, fireman, and athlete players. I remember when I was 8 years old, my mother knew a friend who was a police officer. I was exceedingly terrified with polices, especially when they carried a gun. She asked me if I wanted to meet him in person. My reaction was noticeable that I did not want to meet this police officer. My mother must have notice my reaction, she said that there was nothing to be afraid, that he was a very appreciable nice person. I trusted my mother and went with her. When we arrived to his house, I onlyâ⬠¦show more contentâ⬠¦His name is Adam Ritzman. He is currently single at this moment, with 2 sons that are both married. He has a shih tzu chi Wawa dog. He is very humble person who seems to focus very well on his career. It was a 1 hour interview with Adam. As mentioned before, he is a retired FBI Agent. His work force was at Nevada Reno. He has been recently retired 5 years ago, he is 60 years old. As I entered his house we began right into the interview. My first question seemed pretty simple, ââ¬Å"What does a FBI Agent do?â⬠, he replied, ââ¬Å"An FBI Agent duty is to investigate national security and federal law. They can include to investigate bank robberies, organized crimes, drug trafficking, murder crime scene, corruption, cybercrime, and many more.â⬠It was a very logical answer coming from my stand of point of view. My next question was more into perspective of his career. ââ¬Å"Why did you choose law?â⬠, I asked. He took some time to reply on this question. He stated, ââ¬Å"I chose law because America is about protecting the law that follow the fourteenth amendment.â⬠I interfere him right after he stated of the amendment. I asked, ââ¬Å"What is the fourteenth amendment?â⬠, he replied, ââ¬Å"Th e Fourteenth Amendment is an equal protection of the laws and citizenship rights. I believe it is my duty, as an American to see this law be in fulfillment. I went into the next question which is, ââ¬Å"What were your greatest strength and your greatest weakness during your career?â⬠He replied, ââ¬Å"My greatest strength was theShow MoreRelatedââ¬Å¡Ãâà ºWar against Civiliansââ¬Å¡Ãâà ¹ the Militarization of Modern Police2085 Words à |à 9 Pages ââ¬Å"War against Civiliansâ⬠the Militarization of Modern Police Since the creation of the Constitution of the United States, Americans have been promised many rights. Most importantly, civilians were promised protection by modern day police officers. The 14th amendment states, no state shall deny to any person within its jurisdiction the equal protection of the laws. In the last couple of years there has been an increase in violence presented by our police officers in the line of duty. The governmentRead MoreSerial Killers, Are They Born or Made?3551 Words à |à 15 PagesResearch paper Serial Killers: Are They Born or Made? There are many theories as to why people become serial killers. Almost all of these concepts are associated with the Nature vs. Nurture theory. Are serial killers born with the need to kill, or is it something that they learn to long for as they grew up? Many believe that the nurture theory is the likely concept to believe; that serial killers are created from bad childhood experiences including being abused by their parents, or molested at anRead MoreImpooving Employee Performance72019 Words à |à 289 Pagesappraisal and coaching / Donald L. Kirkpatrick ; foreword by Dick Grote. ââ¬â 2nd ed. p. cm. Rev. ed. of: How to improve performance through appraisal and coaching. Includes bibliographical references and index. ISBN 0-8144-0876-1 1. Employeesââ¬âRating of. I. Kirkpatrick, Donald L. How to improve performance through appraisal and coaching. II. Title. HF5549.5.R3K54 2006 658.3 125ââ¬âdc22 2005025643 2006 Donald L. Kirkpatrick. All rights reserved. Printed in the Un ited States of America. The ï ¬ rst edition ofRead MoreDeveloping Management Skills404131 Words à |à 1617 Pagesmechanical, photocopying, recording, or likewise. To obtain permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, One Lake Street, Upper Saddle River, New Jersey 07458. Many of the designations by manufacturers and seller to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been printed in initial capsRead MoreProject Managment Case Studies214937 Words à |à 860 Pagesabout Wiley products, visit our Web site at www.wiley.com. Library of Congress Cataloging-in-Publication Data: Kerzner, Harold. Project management : case studies I Harold Kerzner. -- 2nd ed. p. cm. Includes bibliographical references and index. ISBN-13: 978-0-471-75167-0 (pbk.) ISBN-10: 0-471-75167-7 (pbk.) 1. Project management-Case studies. I. Title. Printed in the United States of America Contents Preface xi 1 PROJECT MANAGEMENT METHODOLOGIES 1 Lakes Automotive 3 Fems HealthcareRead MoreAuditing Cases22626 Words à |à 91 PagesFirst Few Years hi~ 1985 Enron had assets along the three major stages of the supply chain of nat ural gas: production, transmission, and distribution. Natural gas was produced from deposits found underground. The natural gas was transmitted via pipe lines, or networks, of underground pipes, and sold directly either to industrial customers or to regional gas utilities, which then distributed the gas to smaller businesses and customers. Some companies in the industry had assets related to specific activitiesRead MoreFundamentals of Hrm263904 Words à |à 1056 Pagesbetter study smarter save money From multiple study paths, to self-assessment, to a wealth of interactive visual and audio resources, WileyPLUS gives you everything you need to personalize the teaching and learning experience. à » F i n d o u t h ow t o M A K E I T YO U R S à » www.wileyplus.com ALL THE HELP, RESOURCES, AND PERSONAL SUPPORT YOU AND YOUR STUDENTS NEED! 2-Minute Tutorials and all of the resources you your students need to get started www.wileyplus.com/firstday StudentRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words à |à 1573 Pageslikewise. To obtain permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, One Lake Street, Upper Saddle River, New Jersey 07458, or you may fax your request to 201-236-3290. Many of the designations by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been printed in initialRead MoreManagement Course: MbaâËâ10 General Management215330 Words à |à 862 PagesContents FeigenbaumâËâFeigenbaum â⬠¢ The Power of Management Capital 1. New Management for Business Growth in a Demanding Economy 1 1 Text JonesâËâGeorge â⬠¢ Contemporary Management, Fourth Edition I. Management 17 17 2. The Evolution of Management Thought HughesâËâGinnettâËâCurphy â⬠¢ Leadership, Fifth Edition I. Leadership is a Process, Not a Position 51 51 70 1. Leadership is Everyoneââ¬â¢s Business 2. Interaction between the Leader, the Followers the Situation Cohen â⬠¢ Effective Behavior in OrganizationsRead MoreMonsanto: Better Living Through Genetic Engineering96204 Words à |à 385 Pagesanalysis I N T R O D U C T I O N Preparing an effective case analysis: The full story Hearing with the aid of implanted technology: The case of Cochlearâ⠢ ââ¬â an Australian C A S E O N E high-technology leader Delta Faucet: Global entrepreneurship in an emerging market C A S E T W O DaimlerChrysler: Corporate governance dynamics in a global company C A S E T H R E E Gunns and the greens: Governance issues in Tasmania C A S E F O U R Succeeding in the Sydney indie music industry C A S E F I V E Nucor
Wednesday, May 6, 2020
King Lear Free Essays
Lear is responsible for his downfall in a countless amount of ways each one leading on from the next. He abuses his superior position as king and yet still demands respect and authority of which he strongly believes he deserves. Lear longs for his daughterââ¬â¢s companionship. We will write a custom essay sample on King Lear or any similar topic only for you Order Now He is blinded by lies and ââ¬Å"thy youngest daughter does not love thee leastâ⬠is banishes. Lear uses his authority and wealth to bargain for his daughters love. As a result of Learââ¬â¢s moral blindness ââ¬Å"when power to flattery bowsâ⬠he see not of Goneril and Reganââ¬â¢s fake deceitful love proclaims and hands over all that was valuable to him to his two immoral daughters. This is a result of the beginning of his self proclaimed tragedy that is the play of King Lear. Due to Learââ¬â¢s moral blindness, he trusts that they will stay true to their word and allow him to keep control over his knights and all that he had been accustomed to as king. Like vultures Goneril and Regan begin to plot against there father. Receiving the dowry made them feel superior and in power. This is the main ingredient in taking Lear out completely. There first act is eliminating his nights and from there on it all went down hill for Lear. Many may blame Learââ¬â¢s downfall on Goneril and Regan, what many donââ¬â¢t realise is Lear is the sole person who put them in power. Lear gave them a reason and the tool to completely destroy him by being blinded by the comfort of being loved. This makes Lear the main person responsible for his downfall. Kentââ¬â¢s advise was not accounted by Lear ââ¬Å"come not between the dragon and his wrathâ⬠so he was banished. To the benefit of himself he should not have returned to Lear. As the loyal Kent cared to deeply for his king he returned disguised as a simple peasant. This set out his path to disaster as he constantly stood by Learââ¬â¢s side ââ¬Å"follow me. Thou shalt serve me if I like three no worse after dinner. â⬠Edgarââ¬â¢s downfall came in his forgiving and gullible personality. He believed all that his brother Edgar told him and this lead to him becoming poor Tom. Edmund was merely just a directing force in Edgarââ¬â¢s downfall and not the sole reason. Everyone one is responsible for their actions regardless of weather or not they are aware of the result of them. Lear chose to give up his authority and wealth and ââ¬Å"here I disclaim all my paternal careâ⬠to his only true daughter. His madness was the end result of his decision. Kent and Edgar were merely ignorant prey of the two despicable daughters and Edmund. How to cite King Lear, Papers King Lear Free Essays Shakespeareââ¬â¢s King Lear is a world in which humans are personalized andà find themselves with some contention with their role, rank, and ââ¬Å"Placeâ⬠in life. IE: ââ¬Å"Theà King;â⬠is father god on Earth, ââ¬Å"Daughterâ⬠is bastard, loyal servant to the king and traitor.à Shakespeare dramatized these roles thinking he was in control, when in truth he wasnââ¬â¢t. We will write a custom essay sample on King Lear or any similar topic only for you Order Now à However, like Lear, Shakespeare thought he was still in absolute control of hisà characters. The character of Cordelia, underestimates the power she has absorbed fromà her fatherââ¬â¢s violent emotions, which she herself provoked. The story of ââ¬Å"King Learâ⬠is not just about raw emotion which leads to theà tragedy of ââ¬Å"King Lear;â⬠instead it is Cordeliaââ¬â¢s refusal to conform to the ââ¬Å"roleâ⬠as theà kingââ¬â¢s daughter. Cordelia, the youngest and fairest daughter refuses to speak as theà kingââ¬â¢s daughter and insists upon speaking as only Cordelia. Cordelia is a personality thatwants to be known as an individual and not someone who is connected or possessed by aà sovereign. Cordeliaââ¬â¢s rebellion is her insistence of moral intelligence that is notà determined by the social role she was born into. Unlike, the other characters in the play,à Cordelia is not overwhelmed with thoughts of gaining power or lustful alliances. She isà for truth and never lies declaring herself as a ââ¬Å"self.â⬠à The declaration of ââ¬Å"selfâ⬠in King Lear is overwhelmed by the kingââ¬â¢sà authority. It is in the tight grip of the most primitive emotion where we see a humanà being dies inside his archetype in the play. At the time of King Learââ¬â¢s redemption fromà his ignoble self. King Learââ¬â¢s humanity has been lost to the role that accommodates theà world of man, politics and history. Shakespeareââ¬â¢s cynicism is prominent in King Lear andà much more darker as you may think. In Lear, at least the King returns with theà knowledge that an individual cannot work sanely in a place with poor rouges and court à Shakespeareââ¬â¢s writing that the necessary withdrawal of the intelligentà and enlightened man from dealing politics; from a world that only exists in history; mustà seem a measure of ââ¬Å"selflessnessâ⬠to him that could be kept in the mind.à Yet,à Shakespeare says that you should give this power to someone who demands it, and notà to those who may possess it! Shakespeareââ¬â¢s pessimism is due to the assumption of aà passive individual facing history as if the world, politics, history or time hasà contaminated the virtuous. This assumption of Lear is probably psychologically valid forà some people but presents a complex contradictory statement. After, Lear detaches himself from his ââ¬Å"roleâ⬠as king when he runs intoà nature itself, which satisfies the audienceââ¬â¢s emotional demands for the character to shedà his ego by rejecting the superficial roles of his ego. The kingââ¬â¢s alliance with Cordelia isà contrary. It is male and female, civilization, as well as ââ¬Å"great creating nature;â⬠nature inà its most evil sense. à Questions and Answers 1.Why is the ââ¬Å"awakeningâ⬠of King Lear the most moving scene in literatureà according to Joyce Carol Oates? The moment of King Learââ¬â¢s ââ¬Å"awakeningâ⬠is the most moving scene in literature because after so much senseless horror, it marks theà reconciliation of the aggressive King Lear and his relationship with his estranged all forgiving daughter, Cordelia as well as the soul itself. à 2.How does the ââ¬Å"awakeningâ⬠of the king change Cordeliaââ¬â¢s already good soul?à It changes Cordeliaââ¬â¢s soul by symbolizing the moment of grace that forces the tragedy to a halt allowing a magical change of eternal happiness and the tragedy of time, which is so powerful in the writings of Shakespeare and because it is rare. 3.à à Why is it important for King Lear to not have a Queen? It is dramatically important for King Lear to not have a Queen so we can concentrate on the masculine à predicament of being a king and father in the play. To show the dangers in letting go of both of the authorities, exposing the dead, and absent level of consciousness. Writing this paper I feel I understand the play ââ¬Å"King Learâ⬠better. I understandà the tragedy and the awakening of The King and his daughters, the all-forgiving Cordelia,à and heartless and scheming Reagan, and Goneril. Learââ¬â¢s arrogance and excessive pride inà the play utilizes his hunger for power and paranoia to rule his kingdom and his daughters. The tragic death of Cordeila in the end is the terrible lesson Lear has to learn because ofà this hubris. Works Cited à ââ¬Å"Is this the promised End?â⬠The Tragedy of King Lear- By Joyce Carol Oates; Celestial Timepiece: A Joyce Carol Oates Home Page. Originally published in the Journal of Aesthetics and Art Criticism, fall 1974- www.usfca.edu/~southerr/lear.html How to cite King Lear, Essay examples King Lear Free Essays The tragedy ââ¬ËKing Learââ¬â¢ by William Shakespeare, although written about quite remote epoch and unusual (in terms of our contemporary world) settings, raises vital philosophical, social and psychological themes, which are unlikely to become outdated. The most abstractive philosophical issue, described in ââ¬ËKing Learââ¬â¢ is the peculiarity of human fate and each personââ¬â¢s unique cycle of life. The paper is intended to analyze the meaning of cyclic imagery in social and philosophical contexts of the play. We will write a custom essay sample on King Lear or any similar topic only for you Order Now Cyclic images are extremely notable in ââ¬ËKing Learââ¬â¢: two major passages that point to the finiteness of human life are Edgarââ¬â¢s expressions of the idea of life as gradual approach to its logical ending. First of all, Edgar suggests that ââ¬Å"ripeness is allâ⬠(Act 5, Scene 2, l. 12), which in broader interpretation means: human being matures in order to prepare themselves for passing away. Another important idea is expressed in Act 5, Scene 3: ââ¬Å"who loses and who wins; whoââ¬â¢s in, whoââ¬â¢s out ââ¬â and take uponââ¬â¢s thee mystery of things, as if we were Godââ¬â¢s spies. And we wear out, in a walled prison, packs and sects of great ones that ebb and flow by the moonâ⬠(l. 16-20).à As one can understand, any power and glory is not endless, and those of great influence and wealth are equal to the weakest and the most miserable at the certain time, more precisely, when they fade and encounter the sign of physical disappearance, or their own death; first of all ââ¬â because it is impossible to take oneââ¬â¢s possessions, material goods and brilliant social reputation to the ââ¬Ëother kingdomââ¬â¢, where death brings individuals. Moreover, they are also equal against divine justice, as it takes into consideration no social, political or military merits, but merely the personââ¬â¢s motives and motivations for their actions. Is human existence in vain therefore? This question can be answered only through exploring the interrelation between the theme of parental responsibility, blindness and the finiteness of human existence, brilliantly depicted in the play. Due to the fact that human fate is described as a cycle (ââ¬Å"By all the operations of the orbs/From whome we do exist and cease to beâ⬠(Act 1, scene 1, l.113-14)), individuals are capable of getting a rebirth in their own children. This rebirth indicates not merely natural reproduction, but also a chance to leave oneââ¬â¢s trace in this world, especially putting the soul into the appropriate moral upbringing of the offspring. This small particle of parental soul will grow within the descendant, so that the latter to some extent continues the parentââ¬â¢s existence: as King Lear says about Cordelia, ââ¬Å" I loved her the most and though to set my rest/Oh her kind nurseryâ⬠(Act 1 Scene 1, l. 124-125) . In this narrow connotation, King Learââ¬â¢s and Gloucesterââ¬â¢s doom infers merely their inability to nurture virtues in their children: Lear to great extent overlooks moral ââ¬Ëeducationââ¬â¢ for Regan and Gonoril, whereas Gloucester pays no attention to his extramarital son Edmund, so that, in accordance with cyclical laws, the descendants grow into adults and repay their parents with base ingratitude: ââ¬Å"sons at perfect age and fathers declined, the father should be as ward to the son and the son manage his revenueâ⬠(Act 1, Scene 2, l. 72-4). In spite of the lack of care for children, the noblemen nevertheless have excessively strong love for them, as the tragedy suggests, their feeling is destructive rather than constructive: King Lear blindly believes his older daughters and mistreats Cordelia, who is in reality among the most conscientious characters; by analogy, Gloucester appears incredibly gullible in his relationship with Edmund and easily betrays Edgar, his flesh and blood. Both political leaders are therefore punished for their own narrow-mindedness and finally fail to continue the cycle of their spiritual existence to the next generations. Another visible dimension of cyclic imagery in the tragedy is dedicated to depicting human fate in the context of global injustice, under which even the most righteous persons with noble aspirations are crushed by the merciless wheel of fortune. Throughout the play, the movements of stars are utilized to explain the adversities encountered by the characters; for instance Gloucester claims: ââ¬Å"These late eclipses in the sun and moon portend no good to usâ⬠(Act 1, Scene 2, l. 104-5) and later Edmund wisely notes: ââ¬Å"we make guilty for our disaster the sun, the moon and the stars, as if we were villains by necessity, fools by heavenly compulsion, knaves, thieves and treachers by spherical predominance; drunkards, liars and adulterers by an enforced obedience of planetary influence..â⬠(Act 1, Scene 2, l. 119-125). On the one hand, human fate is already predetermined, as these citations about the supernatural forces suggest. On the other hand, humans tend to shift their own accountability to unfortunate positions of celestial bodies, instead of struggling with the problem face-to-face. To sum up, the central theme, supported by cyclic imagery is human fate and personal powerlessness against and vulnerability to the whims of fortune. On the other hand, analyzing the issue more profoundly, one can conclude that the author incorporates more ââ¬Ëearthyââ¬â¢ meaning into the ââ¬Ësupernaturalââ¬â¢ imagery and metaphors: individuals have a tendency to avoiding responsibility of any kind ââ¬â either parental, or social, and therefore refer to stars and deities as to the last resort. Figuratively speaking, individuals stare up in attempt to look to the future instead of looking around and focusing on their current obligations. In this sense, human ââ¬Å"ripenessâ⬠has merely physical connotation, whereas cognitive and spiritual wisdom are unattainable to those, who are able to struggle on the battlefield, but incapable of defeating their personal weakness and moral blindness. Reference list Shakespeare, William. King Lear. Available online at: http://shakespeare.mit.edu/lear/, 2002. How to cite King Lear, Essay examples King Lear Free Essays In Shakespeareââ¬â¢s King Lear there is a definite element of the grotesque as seen in Learââ¬â¢s own personality, and the other main characters in how they treat Lear.à Thus the grotesque in Shakespeareââ¬â¢s play is manifested through power.à The grotesque theme of Shakespeareââ¬â¢s play will be examined in this essay as it pertains to King Learââ¬â¢s hate of his daughters, and the way in which he treats them before his death. We will write a custom essay sample on King Lear or any similar topic only for you Order Now Blindness is a recognition in the play of Learââ¬â¢s grotesque nature or his need for power over others and how he cannot stand to see the world, or kingdom he created at the end of the play (Friedlander paragraph two).à In King Learââ¬â¢s distrust of his daughters he one by one makes himself disowned by them as can be deciphered in this speech, I prithee, daughter, do not make me mad. I will not trouble thee, my child; farewell. Weââ¬â¢ll no more meet, no more see one another. But yet thou art my flesh, my blood, my daughter; Or rather a disease thatââ¬â¢s in my flesh, Which I must needs call mine. Thou art a boil, A plague sore, an embossed carbuncle In my corrupted blood. But Iââ¬â¢ll not chide thee. Let shame come when it will, I do not call it. I do not bid the Thunder-bearer shoot Nor tell tales of thee to high-judging Jove. Mend when thou canst; be better at thy leisure; I can be patient, I can stay with Regan, I and my hundred knights.â⬠( Shakespeare II.iv.1514). The parallels of father-child relationships are shown in how Learââ¬â¢s daughter, Cordelia, parallels to Gloucesterââ¬â¢s son Edgar; both Cordelia and Edgar are loyal to their fathers to the end, and Cordelia is banished while Edgar is forced into hiding both actions are pertaining to the manifestation of the grotesque in King Lear (Friedlander paragraph two).à King Learââ¬â¢s other two daughters, Goneril and Regan, parallel with Gloucesterââ¬â¢s son Edmund.à Goneril and Regan flatter Lear, ââ¬Å"Sir, I love you more than words can wield the matterâ⬠(Shakespeare I. 1. 53-54). The parallels in the deaths of Lear and Gloucester are seen in how both die in the presence of their loyal children; Lear dies with Cordelia in his arms, and Gloucester dies after Edgar has revealed himself as the Dukeââ¬â¢s son; thus, although Shakespeare has written the grotesque in the play, he also allows his protagonists a chance of redemption. Moreover, Lear and Gloucester both die in ââ¬Å"extremes of passion.â⬠à Lear dies of a broken heart. ââ¬Å"Break heart, I prithee break!â⬠, and Gloucesterââ¬â¢s ââ¬Å"flawââ¬â¢d heartâ⬠bursts of ââ¬Å"joy and griefâ⬠after his reunion with Edgar (Shakespeare).à As well both die with renewed insight: Gloucester needs to be blinded before he can see Edmundââ¬â¢s deceit and Edgarââ¬â¢s loyalty.à Lear needs to suffer the rejection of his older daughters before he can see Cordeliaââ¬â¢s loyalty, and men of power find that the loss of title and position humbles them; therefore the grotesque found in King Lear is eventually ââ¬Å"overcome through loveâ⬠(Doran 141). Shakespeareââ¬â¢s play is based on Britonââ¬â¢s own King Leir, a tragic story of a king and his relationship with his family. The tragic element of the play harkens to the reality of the time of the writing as well as its history involved in Britain (Friedlander paragraph one).à In the quote previously states (ââ¬Å"I prithee daughterâ⬠- Shakespeare) there is a strong element of pride, lack of hope, and disease is mentioned. The disease mentioned could be a remark on the overpowering plagues occurring in Britain as well as famine.à Thus, the stress in a family relationship would be counted more stressful because of the environmental factors involved in the playââ¬â¢s setting.à In fact, the theme of hunger, either of love, hope, pride, or greed, runs strong through the entire play, and this is the reason the first quote is so important, it highlights these human elements in the play (West 57). Although the theme of marriage is not asà strong in this play there are other themes which comprise the progression of the plot.à The theme in King Lear subsists with the child-parent relationship which further develops with Learââ¬â¢s three daughters, their submissiveness or lack of submissiveness with their father.à In this play the focus of the married daughters who are proven to be evil and usurpers of their fathers power while the younger daughter, the innocent unmarried one proves to be the only supporter King Lear has although he blindingly distrusts her from act one.à The theme of King Lear is suitably that of loyalty from the female caste whether in faithfulness or disloyalty. The parallels of greed in political power (another form of the grotesque in Shakespeareââ¬â¢s play) are presented in how Goneril and Regan seek political power by their ability to strip the King of all his train of followers, by rejecting the Kingââ¬â¢s title, and turning him out into the storm, ââ¬Å"â⬠¦entreat him by no means to stayâ⬠(Shakespeare III. 1. 297).à Also, Edmund has high political aspirations by allowing Gloucester to be blinded for his own political gain,à ââ¬Å"Hang him instantly [Regan]â⬠¦Pluck out his eyes [Goneril]â⬠(Shakespeare III. 7. 4-5), and he usurps Edgarââ¬â¢s legitimate title as the future Earl of Gloucester.à Furthermore, Kent and Edgar both lose their nobility, the Earl of Kent is banished for his honest defense of Cordelia, and Edgar loses his claim to nobility through the deceit and trickery of Edmund. The combination between the sub-plot and the main-plot in King Lear comprises of thematically similar plots. Shakespeare has used the characters and themes of the subplot to amplify the drama and calamity of the main plot.à With two plots, perfectly intertwined and yet offering parallel lessons, Shakespeare is able to heighten the emotional effect of the tragedy.à In conclusion, the subplot intensifies the emotional impact of the main plot in the areas of child-parent relationships, the corruption of political power, and the death of the protagonist (West 58). In the perception of identity and love in that identity King Lear is redemptive but full of blame, and still hanging onto pride which presents the issue of love for a woman, albeit a daughter, has not persuasion over self-loathing (Doran 152).à Here Shakespeareââ¬â¢s design in the play portends of how innocence as with Cordelia when followed is prophetic but when love is denied in Shakespeareââ¬â¢s plays the consequences are dire.à In King Learââ¬â¢s age he sees himself as beyond the measure of blame because his life is already lived, his deeds are already accomplished. It is with the hope of redemption through love that the play ends; King Lear states, Hear me, recreant! On thine allegiance, hear me! Since thou hast sought to make us break our vow- Which we durst never yet- and with strainââ¬â¢d pride To come between our sentence and our power,- Which nor our nature nor our place can bear,- Our potency made good, take thy reward. Five days we do allot thee for provision To shield thee from diseases of the world, And on the sixth to turn thy hated back Upon our kingdom. If, on the tenth day following, Thy banishââ¬â¢d trunk be found in our dominions, The moment is thy death. Away! By Jupiter, This shall not be revokââ¬â¢dà (ShakespeareI.i.178ff). It is only with the hope of love, that these characters can be redeemed, and the nature of the grotesque in the play may be wiped out. This essay has delved into the plays inner workings of plot, and sub plot and how each character seems to represent a certain element of the grotesque in human nature through greed, political power, and lack of faith (West 57).à It is only through King Learââ¬â¢s blindness that this grotesque nature is truly seen since the reason for his blindness is because he cannot bear to see the world he created through his own grotesque nature beginning with doubt of his daughterââ¬â¢s love. Work Cited Doran, M.à The Quarto of ââ¬Å"King Learâ⬠and Brightââ¬â¢s Shorthand.à Modern Philology,à à à à à à à à Vol.à à à à 33, No. 2 (Nov., 1935), pp. 139-157 Friedlander, E.à Enjoying King Lear.à 2005.à Online.à Retrieved 22 November 2007. http://www.pathguy.com/kinglear.htm Shakespeare.à King Lear.à Penguin Classic.à 1998. Theatre History.à King Lear.à 2002.à Online.à Retrieved 22 November 2007. http://www.theatrehistory.com/british/kinglear001.html West, R.à Sex and Pessimism in King Lear.à Shakespeare Quarterly, Vol. 11, No. 1.à à à à à (Winter, 1960), pp. 55-60. How to cite King Lear, Essay examples King Lear Free Essays Although a similar vision of justice is encompassed within King Lear and The Tempest, both protagonists receive fate strikingly dissimilar from one another; as a direct result of the relationship shared between their respective daughters, which ultimately distinguishes the plays from the similar concepts (compassion, nature, monarchy, and usurping) found within them. In King Lear, the nature of mercy and redemption are unobtainable elements, as the form of a Shakespearean tragedy is established on the foundation of chaos and pity, which arguably conceals the subtle (or blatant) relationship between both plays. Both plays include a tempest; a violent thunderstorm that symbolize a life-changing moment for the introspective protagonists. We will write a custom essay sample on King Lear or any similar topic only for you Order Now Prospered magic conjures the violent storm described in The Tempest, which destroys the boat of his royal enemies and prompts the pilot of the play. Unlike Prosper, Lear is a victim of the tempest described in his tragedy, but Shakespeare purposely uses this scene to ââ¬Ë cleanseââ¬â¢ the drenched king as he makes a revelation through an emotional soliloquy, thus humbugging him. This concept of natureââ¬â¢s fury, although mutually significant in both respective plays, also discloses the dissimilarity shared between the two protagonists. Prosper, from the opening scene, was described as wise and empathetic, specifically using the storm to confront his enemies, not to cause harm. Prosper was already introduced to the audience as a humankind protagonist, while Shakespeare depicted Lear as ââ¬Ëblindââ¬â¢ until his own tempest in the middle of the play. The significance of the tempest scenes symbolizes the genesis of repentance and retribution for both of the principal characters. Although Prosper is successful in restoring his role as the rightful king in the plays climax, Learnerââ¬â¢s kingdom is obliterated and results in his death. The notable nature behind the protagonistââ¬â¢s paternal role towards their daughter tryingly influences the events of the play, as both elderly kings are fathers to similarly angelic daughters. In King Lear, the audience is quickly clued in on Learnerââ¬â¢s foolishness as a father, since Shakespeare manifests this notion through the old kings retirement celebration. Learnerââ¬â¢s two daughters, General and Reagan, are wicked women who manipulatively express their faux affection towards their narcissistic father. Ironically, Cornelia remains the only daughter of virtue who proclaims that the sincere affection she feels towards him transcends mere words. King Learnerââ¬â¢s opening CT alone already corresponds with the introduction found within The Tempestââ¬â¢s introduction, except the scenario is presented in a reverse manner. Lear was seeking an early retirement and attempted to distribute his kingdom between his three daughters, while Prosper was usurped of his dukedom by his treacherous younger brother, Antonio. Despite of the similarities presented in the opening act, Shakespeare also reveals the pivotal difference behind the plays father/daughter dynamic. Unlike Lear, Prosper is completely engrossed in Miranda and her well- being from the plays opening, even comparing her too cherub: MIRANDA Alack, what trouble Was I then to you! PROSPER O, a cherubim Thou waste that did preserve me. Thou didst smile. Infused with a fortitude from heaven. (1. 2. 51-54) Shakespeare arguably uses Miranda for the sole purpose of symbolism, since her characterââ¬â¢s actions are essentially irrelevant to the events in The Tempest, as sheââ¬â¢s utilized more as an image of Prospered fatherly love rather than a character of great significance. Cornelia, whose nature is undeniably similar to Miranda, is portrayed as one the most compelling characters in King Lear, due to her role as the angelic daughter who substitutes Marinaraââ¬â¢s naivety with awareness. Shakespeare exchanges the protagonistââ¬â¢s role through their daughters in both King Lear and The Tempest; Lear exhibits Marinaraââ¬â¢s naivety and Prosper reflects Cordilleraââ¬â¢s compassion. Shakespeare distinguishes this concept from the onset of both plays and hints towards the protagonistââ¬â¢s fate through, once again, their daughters. Prosper established his endearment towards Miranda in the beginning of The Tempest and consistently demonstrated his loyalty towards her. Shakespeare rewards the unconditional love exhibited by the elderly king and compensates the former ruler with a favorable conclusion. In King Lear, the protagonist is not bestowed with the same fortune, as Lear also hints towards his fate during the plays introduction. Lear does not refer to his celestial daughter a cherub, like Prosper did, and chooses to disown his daughter instead: LEAR: Let it be so. Thy truth then be thy dower. For by the sacred radiance of the sun, The mysteries of Hectare and the night, By all the operation of the orbs From whom we do exist and cease to be-? Here I disclaim all my paternal care, Propinquity, and property of blood, And as a stranger to my heart and me Hold thee from this for ever. The barbarous Scythian, Or he that makes his generation messes To gorge his appetite, shall to my bosom Be as well neighborhood, pitied, and relieved As thou my sometime daughter. (109-123) Truthfully, Lear only disowned his daughter through the sole notion that she didnââ¬â¢t love him (verbally), but the motive behind this harsh act does not exempt Lear from the grim fate Shakespeare had reserved. A Shakespearean tragedy is molded on the tragic figureââ¬â¢s hamster, as Learnerââ¬â¢s foolishnessââ¬â¢ was evidently his. Betrayal of kin spreads like poison throughout King Learnerââ¬â¢s conclusion: Gloucester, Lear, Reagan, and General all meet their grim fate because of the deception they inflicted on their families. Cornelia is substantially the most tragic character in King Lear (and arguably all of the tragedies) due to her innocent and compassionate persona, which rejects the bitterness imposed from being the victim of betrayal and attempts to restore her fatherââ¬â¢s usurped title. However, the unspeakable act behind a father abandoning his saintly daughter strongly indicates why Shakespeare bestowed Prosper with magic and Lear with madness. Superficially, King Lear and The Tempest both provide many of the elements squired in a revenge plot. Both protagonists are conceptually banished after their royal power is renounced, regardless if the title was robbed from them or relinquished willingly, and desire to restore their former glory. The plays also describe similar scenes of madness experienced by Lear but inflicted by Prosper on secondary characters. Although betrayal and the search for Justice are elements fundamental to the plays plot, neither story qualifies in taking the title of a revenge tragedy. In King Lear, the only character that arguably has a motive for revenge is Edmund for being mocked as an illegitimate child. Lear, the principal character, is responsible for triggering the events of the play by allowing the wicked sisters to rule his kingdom and disown Cornelia. In The Tempest, the magical harpy generated by Prospered magic doesnââ¬â¢t qualify as the Vengeful ghostââ¬â¢ most revenge tragedies would describe. Prosper succeeds in his revenge by restoring his stolen title from Antonio, but expresses mercy and compassion towards his enemies, therefore voiding the play from any tragic genre. Predominantly, the themes illustrated in The Tempest and King Lear project the once for Justice, but the concept behind familial betrayal stem from the protagonistââ¬â¢s daughters and ultimately receive Judgment from Shakespeare. The component of evil is not entirely absent from The Tempest, as Clinical (the son of the Devil who attempted to rape young Miranda) is undeniably a wicked character. Clinical echoes similarities to Lagos character in Othello, evoking the idea that the Devil mightier had more children scattered throughout the Shakespearean universe. While the Journey for restoration described in King Lear arguably parallels the plot thin The Tempest, the progress actually made by protagonists reveals that the psyche of both men are actually years apart. Prosper is already enjoying the relationship he shares with his daughter at the beginning of his play while Lear doesnââ¬â¢t make his revelation until half of the plays events elapse. In fact, Lear is ironically more sane as a madman then he ever was as king. Shakespeare gives the notion that the power behind father-daughter relationship transcends any obstacle hurled towards the protagonist, as described by the victory Prosper achieved after Ewing exiled to a distant island, but the tragedy depicted in King Lear reminds the audience of the grim consequences one must face when turning their back on innocent family. The conclusion of both plays, Just like their introductions, are described in a reverse fashion. Shakespeare temporarily forgave Lear through compassionate Cornelia, while Prosper exhibited his compassion by forgiving the other characters. Prosper learns compassion through Miranda, a concept that Shakespeare deliberately instilled in Lear when it was too late . If Shakespeare had altered the conclusion in King Lear to an ending where Lear survived the chaos, then t would be plausible to assume his character would exhibit the same characteristics of Prosper; two elderly rulers who where once usurped by malicious family and learned the value of compassion through their righteous daughters. Of course, this theoretical concept of King Lear concluding in peace would null the play from its tragic form, and reclassify the drama as a comedy Just like itââ¬â¢s companion play, The Tempest. Moreover, The elements of a tragedy illustrated in The Tempest are not as blatant as those described in King Lear, if anything, the hamster Lear suffers from is substituted by Prospered wisdom. The element of hope, however, is a strong tragic component that pulsates throughout the veins of both plays. The audience evidently sympathizes with both protagonists, as both elderly men have been ââ¬Å"more sinned against than sinning. (3. 2. 1372), but Shakespeare ultimately scrutinizes the elderly men through their behavior as fathers-of-celestial women and Judges their fate by either condemning the protagonist to an agonizing death or rewarding him with the honor of restored monarchy and freedom. *Addendum: If given the fortunate opportunity to celebrate my 65th birthday, Judging by how I fle et on life the past 24 years, I can certainly see myself remembering Shakespearean work as the key to understanding hamster and the very-real danger it can demonstrate. Aristotle coined the term hamster, but it wasnââ¬â¢t until I read Shakespearean Hamlet that I realized the consequences of your internal-flaws. Similar to Hamlet, I used to have an indecisive personality, (which hasnââ¬â¢t completely faded from my subconscious), and I frequently would think-before acting and find faux justifications in delaying my goals: applying for scholarships, working harder in grade school, daily exercise, healthy dieting, and managing finances. Although I didnââ¬â¢t interact with the ghost of my father nor seek revenge against my treacherous uncle, I lost dozens of life-enriching opportunities due to being indecisive and it haunts me frequently. I can only assume, and hope, that the age of 65 will be a milestone for decades of utilizing a revamped proactive persona, as the tragedies will always remind me of the catastrophes that stem from personality flaws. After all, what better way can we pity a tragic figure than to express our own compassion towards their suffering? How to cite King Lear, Papers King Lear Free Essays The selected passage is from Act IV, Scene VII, from one of the most historical and critically acclaimed plays of William Shakespeare. It is generally agreed today to be Shakespeareââ¬â¢s greatest play by the learned as well as the public (Hunter, p. 1). We will write a custom essay sample on King Lear or any similar topic only for you Order Now It has the extremes of cruelty and suffering face extremes of loyalty and sacrifice and its basic motifs have the classic themes of love, betrayal, rejection and conquest. Shakespeareââ¬â¢s audience of the time truly understood these themes, identifying well with the king as a tragic hero and the nihilism that was fast growing its seed in the time of Jacobean theater. In the given passage, the scene is presented between Cordelia and her father. A physician is present as well. Cordelia has just rescued her father ââ¬â who is now battling a profound befuddlement of senses. He is already shifting in and out of reality, wearing flowers in his hair. After these few dialogues of Cordelia (above passage), he comes to consciousness and once recognizes Cordelia, begins to believe that they are both dead.. King Lear, writes Marvin Rosenberg, was written for the stage, to stimulate sense, feeling, and mind in a massive theatrical experience. Any evaluation must consider the artistââ¬â¢s use of all his arousal materials (Rosenberg, p. 1). The emotional turmoil and conflicts of relationships in Learââ¬â¢s life make much for the ââ¬Ëmassive theatrical experienceââ¬â¢ that Shakespeare promised. In this given passage, Cordelia beseeches to her sisters, Regan and Goneril, in dramatic agony. They have betrayed their father and brought him to a condition which brings tears to Cordelia. For the sake of greed and land, the two sisters have brought their father down the very piths of humanity and the one daughter who was actually sincere to Lear is now at his side. Lear, tragically and unfortunately, mistrusted and mistreated this very daughter who was praying unto heavens and doing her utmost to bring her father back to a state of life and revival. Seeing her fatherââ¬â¢s terrible condition, Cordelia wonders out loud, with ample pathos, to Regan and Goneril that if they had not considered the fact that Lear was their father ââ¬â they could have at least considered his age and senility. But they did not consider it at all and left him to be swallowed by the ill-winds that blew his way with the courtesy of their betrayal itself. Cordelia creates a powerful analogy for the condition of her father and his daughters with the dog of an enemy. She says that even an enemyââ¬â¢s dog, which has the sole purpose of establishing harm to you ââ¬â would have stood against her or supported her in a terrible fate such as this. But what was this inhumanity of her sisters that they had so deliberately thrown their father into this highly adverse situations where there was no one left to take care of him but the wilderness and the rough fate that brought him to Cordelia in such conditions. The character of Cordelia is a paragon of ââ¬Ëvirtue and optimismââ¬â¢. Her simple nature is signaled by her label-name, which focuses on her situation. She is a woman of heart, compassion and courage (Hamilton, p. 151). When her father asks her to speak of her love and loyalty and devotion to him, she opens Pandora ââ¬â¢s Box by replying in her sweet, simple, precise words, ââ¬Å"Unhappy that I am, I cannot have my heart into my mouth. I love your majesty according to my bond, no more nor lessâ⬠(Shakespeare, p. 12).à Her father does not understand the depth of these simple and truthful words and mistakes her simplicity for insincerity. He falls in the trap of slick and suave words that ultimately bring his downfall. As she leaves the home, she speaks on her farewell note with the heartfelt emotion, which again goes unnoticed and dishonored, ââ¬Å"The jewels of our father, with washââ¬â¢d eyes Cordelia leaves you. I know you what you are, and like a sister am most loath to call your faults as they are namââ¬â¢d. Love well our father: to your professed bosoms I commit him. But yet, alas, stood I wihin his grace, I would prefer him to a better place. So farewell to you bothâ⬠(Shakespeare, p. 19). The foolish king does not understand Cordelia and her love and in this passage, where she sits beside him, nursing him, praying for his health, lamenting the selfishness and cruelty of her sisters, we see the same loyal daughter who refused to bear a grudge for a naà ¯ve, arrogant and narcissistic father who would destroy everything due to his these very follies. There are powerful themes of the play that are duly depicted in this passage. Cordeliaââ¬â¢s love for her father, despite the way that he treated her, shows her unrelenting and faithfulness to her father. She feels passionately for her fatherââ¬â¢s plight and vouches all that she possibly can to the Heavens so that he is well soon. This theme and behavior of Cordelia shows that despite Learââ¬â¢s pessimism and nihilism for the world and life in general, no matter how justified his circumstances may be, there is still hope in the world. With people like Cordelia, one could not say the human race is generally bad by nature (Friedlander, n.p.). Some critics also venerate King Lear as a Christian drama with elements of ââ¬Ëregenerationââ¬â¢, ââ¬Ëredemptionââ¬â¢ and being ââ¬Ësavedââ¬â¢ (Elton, p. 3). Although the play itself is a tragedy and the cruelty of the bottomless evil of the spirit and nature of mankind is aptly described in the play on various occasions and through various points, but despite all that, through Cordeliaââ¬â¢s character and realistic love for her father, we see that mankind is capable of some good, at least. The passage bears in it a strong message for this very fight between good and evil. The world is, although, not as grandly and starkly divided between dark and white forces, this particular passage in King Lear shows that Cordelia has the passion to hate. It is not as if she is a picture of morality or does not understand evil for the reason of being naà ¯ve or un-understanding. She is fully aware of what her sisters had in mind and what they meant to happen to their father. But Cordeliaââ¬â¢s true and pure nature helps her ask this question ââ¬â that even if they had forgotten the fact that Lear was their father ââ¬â did they not realize that they were doing this to a man who was at the end of his age? A long and war-filled life that needed to be spent in harmony and peace? Yet his own flesh and blood had forsaken him. Due to his senility, he may not have been able to realize the depth of his mistakes and actions ââ¬â but Cordelia expects from her sisters to understand the senility ââ¬â and care for him and not swindle him into bringing him into this state of despair and dreadfulness. This passage not only depicts the disappointment and despair of a sister, a daughter and a woebegone character, but the symbol of truth and goodness when it faces the turmoil of the chaos that evil and greed have committed in the world, which only produces pain, disaster and tragedy. Bibliography: Elton, William R. King Lear and the Gods. San Marino, Calif: Huntington Library, 1966. Friedlander, Ed. ââ¬Å"Enjoying King Lear, by William Shakespeareâ⬠. Pathguy.com. Jan 30, 2005. http://www.pathguy.com/kinglear.htm October 27, 2007. Hamilton, Sharon. Shakespeareââ¬â¢s Daughters. Jefferson, N.C.: McFarland, 2003. Hunter, G., and Shakespeare, William. ââ¬Å"King Learâ⬠. London: Penguin Books. 1996. Rosenberg, Marvin. The Masks of King Lear. Berkeley: University of California Press, 1972. Shakespeare, William, Barbara A. Mowat, and Paul Werstine. The Tragedy of King Lear. New Folger Library Shakespeare. New York: Washington Square Press, 2005. How to cite King Lear, Essay examples King Lear Free Essays PPISMP TESL (R) Foundation Course Cohort 4 (June 2011 Intake) English Studies III: PI 1353K (R) (Revision) KING LEAR By William Shakespeare 1. The intricate relationship between characters adds to the interest of readers to study the play. Based on the play you have studied, discuss this statement with convincing evidence to justify your answer. We will write a custom essay sample on King Lear or any similar topic only for you Order Now 2. Write a critical analysis of one of the themes presented in the play you have studied. 3. Identify the theme of the play you have studied. Elaborate how the theme is developed by the characters. . Identify the theme of the play you have studied. Elaborate how the plot and the setting develop the theme. 5. Identify one of the issues raised in the play you have studied. characters reflect this issue. Elaborate how the 6. Identify the theme of the play you have studied. Elaborate how the theme is developed by the setting and the characters. 7. Identify the issues raised in the play you have studied. evidence from the text. Discuss the issues with 8. Discuss the significance of the title and how it reflects the theme of the play. . Discuss the significance of the title and how it is developed by the characters and plot of the novel. NHA/ES III ââ¬â King Lear Revision/2012 Themes Greed for power wealth Betrayal Familial relationship Love betrayal Issues Greed for power wealth destroys Blind love Actions and consequences 10. Based on the drama you have studied, analyze the play based on the following i. The characters ii. The theme iii. The issues raised Support your answer with convincing evidence and elaboration. 1. You have studied a play during this course. Based on this play, write a critical analysis of about 350 words. In your analysis, discuss the themes and issues raised and how these are portrayed by the characters. 12. Write a reader response of about 350 words on the play you have studied. In your reader response, discuss the following; i. ii. iii. The theme The characters and their relationships The influence of the setting on the characters NHA/ES III ââ¬â King Lear Revision/2012 How to cite King Lear, Papers
Tuesday, May 5, 2020
Best Practices in Customer Service
Question: Describe about the Best Practices in Customer Service? Answer: Introduction In order to maintain status goodwill in the market, it is necessary to achieve customer satisfaction. So there is a need to maintain good relations with the customers. Staff of the organization must be properly trained regarding ways to satisfy customer. In this report being a Customer Service Manager of Marriott International Inc., (Prospects (2004))am required to guide the employees regarding customer service policies promotion of customer focused culture. There is also a need to study the reasons of decreasing customer satisfaction level. Marriott International, Inc. is a leading hospitality firm in UK. Globally it has around 19 hotel brands associates at more than 3800 (National Career Service (2012))franchised properties. It was founded by J. Willard Alice Marriott. Its main headquarters are at Bethesda, Maryland USA. In 2012, its revenue was nearly $12 billion. It has been known for promoting culture that gives preference to people first. Reasons for using customer service policies Customer service is mostly demanded in hospitality industry.Following are the reasons behind using customer service policies: Stable completion advantage It helps in providing competition advantage as competitors can also sell same type of products at same price but cannot match the customer service policies followed by the organization. Increases profitability If greater customer service is provided people will be willing to pay more for the product which further will increase profitability. Good working environment Greater customer service will result in customer satisfaction which further will create stress free working environment with efficient productivity lesser conflicts among staff. Increasing cost Efficiency Better customer service will reduce cost as customer will be more satisfied hence lesser cost will be incurred in satisfying their complaints. Increases Goodwill It will help in building good reputation among customers will further increase credibility of the organization. Discuss the purpose of evaluating a customer service policy, indicating how this can assist future staff training and development The purpose behind evaluating customer service policy includes: accurate feedbacks, data collection methods relevance. Providing good customer service is an important consideration for Marriott hotels as they are required to treat all their guests equally. In order to provide good quality service there is a need of continuous care, communication, leadership skills, planning lots of practice.Whenever any issue arises the customer has one thing in their mind as no matter what hotel will find solution to every issue. The next important requirement for hotel business is customer feedback as it will divert the business into positive direction. It will help in maintaining necessary improvements to the business. The customer service policies are relevant for hospitality organization in order to maintain the quality of their offer at right time. The data collection method of Marriott hotel involves gathering staff reports feedbacks from social media. The most common methods used by hotel industry to gather feedbacks of customer involves getting feedback forms filled from customers, providing comment cards , using online media etc. Customer service can be improved by providing proper training to staff as to how to deal with the customer. A culture of customer satisfaction should be created in organization which can be achieved through effective leadership training to staff where main aim is to provide best services to customer. Evaluate different communication methods and how these are used to best effect customer focused culture in organization Communication refers to the act of conveying information from one person to another through written or verbal messages, visuals, signals or behavior. It involves two parties one sender who is sending the message other is receiver who is receiving the message communication will be complete when receiver will understand the message sent by sender. There are two types of communication; verbal and non-verbal communication Verbal communication as expressed by Marriott hotels includes conveying message through sounds. There speech under verbal communication should be clear, calm focused. The starting minutes of verbal communication is important as it will create impression in the mind of consumer this impression will decide whether customer will be interested in further communication or not. Another important aspect of verbal communication is active listening. Following are the factors on which active listening depends: Person listening must be prepared His mind should be open focused on speakers message There should not be any disturbances Judgement should not be based on half listening Let other person complete his/her information Non-verbal communication as defined by Marriott hotel includes conveying message through facial expressions, movement of body postures, gestures, eye contact written communication. Hence it can be concluded that in hospitality industry communication methods play an important role effective communication is necessary to convey the message properly. A better customer service also involves interactions with them regarding their opinion about product organization. The recommendations of the customers can also be given through communication process. It can be said that communication play an important role in handling an important aspect of the hospitality industry i.e. customer service. The success of industry is also dependent upon effective communication with the customers. Communication is necessary for assessing the customer needs expectations. There are various techniques through which customers expectations can be judged such as; Surveys, Service, questionnaire, Complaints, Customer database, Staff training. Analyze how customer service perception is influenced by customer service provision It can be concluded that good quality of customer service may result into customer satisfaction, increased credibility repeat business. Customer satisfaction refers to meeting their expectations. If the needs of the customers are satisfied they will automatically feel satisfied.Another benefit is repetitive business by customer or in other words we can say customer retention. If the customer is satisfied he will deal again and again with our firm. Moreover if they are rewarded for being regular customer, there are chances that they became permanent customer of the organization. It is easy to maintain old customers then making efforts to attract new customers. The key to the success of hospitality firm is to retain their customer for longer period as cost of attracting new customer is more than retaining the old ones. The customer can be retained by giving them special treatment, giving delivery of orders on time informing them regularly regarding updates of business. The credibility of the company can be increased by providing them better services as it will build a good image in the mind of consumers related to organization. A better customer service will not only build the reputation, it will also increase the sales of the firm also the profitability which further will increase the salaries benefits of employees. Assess sources of information on customer requirements and satisfactions levels A customer can be satisfied if his expectations are fulfilled, so we can say that customers expectations influence satisfaction level. Also there are many factors influencing customer expectations such as personal needs, past experiences, explicit implicit service communication etc. It is a well-known fact that, it is necessary to understand the customer completely in order to satisfy him. Whatever is promised to him must be delivered. There are many ways through which we can create better understanding regarding our customer such as: Keep yourself at their position know their point of view regarding the business Collect necessary information related to their behavior analyzing it Another research required to be conducted is of staff that have their own perceptions related to business the customers. Key issues in relation with feedback of staff include: Methods adopted should be supportive to other methods used by direct service users Customer database Impact of feedback related to delivery of service should be considered reported Creation of customer database shall help the hotel to identify customer mix important benefits from different segments. It also ensures whether services provided by hotel are meeting customers desires or not because if the customer will be satisfied with the efficient delivery only then he will continue with us in future. The information related to customers can be collected through different sources then input that information in Hotel information system. Information related to customer includes front line information, spontaneous information, information related to customers behavior etc. The methods for collecting information includes primary research method which aims at collecting data through interviews qualitative research method which includes deep research on human behavior also find out reasons behind them. The information collected from such research provides strong evidence which will be helpful for business. A survey can be successfully conducted through planning. (UK Essays (2003))Planning plays an important role in determining requirements of the consumers their expectations. When customers expectations are satisfied he will be ready to pay for will become a permanent customer of the organization. The research process also provided that there are 3 strategies to increase attention of customers: Cost leadership strategy which says that a business can sell the product with better quality to customer at lower cost as compared to competitors. Differentiation strategy which aimed at developing a unique product in the market. Focus strategy which includes applying both cost leadership differentiation strategy more intensely. In hospitality industry there is direct link between staff customers. Staff must possess right experience knowledge of handling customers. If they are satisfied from their jobs only then they can satisfy customers. Thus in order to achieve customer satisfaction it is necessary achieve staff satisfaction first. Suggestions to increase staff satisfaction: Help them in achieving their objectives Take proper care of staff people working with them Keep them informed regarding necessary things Keep yourself at staffs position treat them in a way you want to be treated by others Carry out research on requirements as well as satisfaction levels that Ibis Hotel customers usually have. Suggest potential improvements to the customer services to bridge the gap between the two. Marriott aims at providing high quality service to their customers at better price. Since it is offering better comfort level by providing best rooms, better service facilities there is tendency that customers satisfaction level is high as they are getting what they want. The staff of the hotel is dedicatedly providing 24 hour service to customer at reception, kitchen restaurants. This will increase the satisfaction level of customers. (UK Essays (2003))Another strategy that can increase customer satisfaction includes offering weekend promotions to customers such as offering lower rate at weekends, offering special weekend deals long weekend deals to customers. The study of feedbacks of customers regarding hotel shows that customer has high satisfaction levels related to comforts deals offered by Marriott group. However there are negative feedbacks also such as so much noise at front desk, poor customer service at some branches of hotel etc. As it is a known fact that growth of business depends upon customers satisfaction level. So it is necessary to provide good customer service. Also the staff should be properly trained so that they provide best treatment to customers. Hence we can say that the top planning strategy for growth of business includes employee as well as customer satisfaction. The study on customer requirements reveals that following are the satisfaction levels of the customers: Meet Customer Expectations It can be defined as minimum level for staying in business as customers requirements will be fulfilled, they wont be having any complaints from business. (R, Attner Allen (2007))But in this case there is no guarantee that customer will stay for longer period as business is just satisfying their requirements, it is not doing any extra effort to attain their loyalty. The competitors can easily divert the customers towards themselves by providing them special treatment.(A Woods. (2012)) Providing services more than their expectations It involves providing customers the treatment they are not expecting keep their satisfaction level high. (Zeithmal. (2000))This will increase the loyalty as they will be attracted towards such special services provided by the business there are fewer chances that competitors can divert them. This will increase profitability also as if customer is satisfied he is willing to pay more for this service. Delighting your customers It involves not only exceeding their expectations but make them feel delighted or we can say they get touched emotionally by such acts of business. (Nash Nash (2001))This practice will surely leads to winning of those customers will create high profitability of business. As there are higher chances that customer will stay longer with us as they feel that we value them and care for them. This will lead to tremendous increase in business growth.(Mather (2012)) Amaze the Customers It is the next level of delighting. Delighting involves bringing a smile on the face of customers but this step involves make the customer feel amazed through the customer service. It will help the business to dominate the market achieve a bigger place with high growth profitability. Potential improvements in customer service there are various ways in which customer service can be improved such as: Maintain contact with them regularly: this can be done by regularly updating them (Hill (2012))regarding new offers, or making them members by offering subscription schemes, regular follow up with the customers regarding their satisfaction level to the new offers updated services. Creating customer oriented group: customer oriented group can be framed who can regularly recommend the changes required to be made in order to improve customer service.(Marc (2014))There should be regular get together with these groups free products can also be offered to them in order to make them happy. Easy access: The website should be prepared in such manner that customer could reach us easily whenever there is any chaos in his mind. There should be a FAQ page on which they can solve their queries. The focus should be on providing friendly services to customers so that they get an easy access.(Customer Champions (2015)) Resolve complaints: the customer complaints should be addressed quickly through e-mails Phone calls. (Eyob (2012))If required the owner can also help in resolving their problems which give them a feeling that we value them care for their loyalty.(Glegorry (2013)) Easily approachable: we should be easily approachable to customers; they should not find any difficulty in contacting the business.(Dennis (2011)) They should be provided email services, toll free numbers, fax contacts so that whenever they want to resolve any query they can easily contact through such services.(Tracy (2009)) Implementation of customer service policy: it must be ensured that customer service policy is properly implemented by staff. If the staff is properly trained satisfied from their job, they will also be committed to provide better customer service satisfy their needs wants. Exceeding their expectations: the services provided to customer must be more than their expectations like giving discounts on bulk purchases, sending them bouquets, cards or gifts on their special occasions etc. this give them the feeling that we care for them. (Brown (2000)) Polite behavior: the phrases such as Thank you, Welcome, Please etc. must be used while dealing with the customers. In other words , polite behavior should be followed while talking to the customers. Long term relations: the efforts must be made to establish strong relations with the customers by inviting them on seminars, workshops, parties etc. this will give them an important feeling as they are valued by the business. Planning delivering a customer service program A formal customer service program is required to reflect the aims of the business towards their customers how they can be achieved. (Ron n.d.)Forming a customer service program requires strong commitment from staff. It involves planning, developing implementing customer service program also making efforts to sustain it. Providing proper training to staff receiving feedback also forms part of customer service program.(Clair (2000)) Steps for creating an effective customer service program Identify customer needs Prepare a plan to fulfill the needs identified Document the plan mentioning the aim of the program ways to achieve that aim Providing training to staff(Kamin (2010)) Implementation of the program by the staff Maintain the sustainability of the program by continuously reviewing changes in the preferences of customers Provide support staff for resolving complaintsA successful customer service program will reduce customer complaints increase the loyalty of customers which further leads to higher profitability. Customer service program Staff Staff should be trained that they should focus on customer needs first(Greensland Government (2000)) resolving their queries complaints properly. They should create image in the minds of customers that they are very important for the business. It is necessary that staff must have positive attitude towards customers, they should be well trained should do it with pleasure. He should also make continuous improvements in their attitude behavior which may attract more more customers. (Impact Learning systems (2009)) Systems and processes The system processes used in the business should be efficient as if buyer gets frustrated with the system there may be (Dale Carnergie Training (2015))chances that we may lose that customer. Following are the steps to be followed to improve system: The standards of providing customer service must be recorded compared with business objectives Regular rewards special offers for customers for their loyalty Maintain customer database Record feedbacks from customers Frame a customer complaint policy Training program for employees Ensure right front line staff Staff must be provided opportunity to give their recommendations and suggestions whenever they feel to give Ensure implementation of good service program for customers Conclusion It can be concluded from above report that there is a continuous need to provide training to staff so that they could provide their best to customers. There is a need to understand customer needs properly on which customer service program shall be based. Communication also plays an important role in maintaining good relations with the customers especially in hospitality industry.in order to maintain customers loyalty there requirements must be understood, services must be provided beyond their expectations resolving their complaints quickly. Bibliography A, JR Woods. (2012), Best Practices in Customer Service - Page 98, Amacom, United States Of America. Brown, D (2000), About Customer Service.info, viewed 3 June (2015), https://www.aboutcustomerservice.info/index.php?pg=articles-ten-ways-to-improve-your-customer-service. Clair, G (2000), Customer Service in the Information Environment - Page 106. Customer Champions (2015), viewed 3 June (2015), https://www.customerchampions.co.uk/creating-a-customer-orientated-culture/. Dale Carnergie Training (2015), viewed 5 June (2015), https://www.dalecarnegie.com/customer-service-skills-training/. Dennis, H (2011), Understanding Proactive Customer Orientation, Springer, Germany. Eyob, E (2012), Customer-Oriented Global Supply Chains, British Cataloging Publishing Data. Glegorry, C (2013), Help Scout, viewed 2 June (2015), https://www.helpscout.net/blog/customer-centric/. Greensland Government (2000), viewed 2015. Hill, V (2012), Fans Not Customers: How to create growth companies. Impact Learning systems (2009), viewed 3 June (2015), https://www.impactlearning.com/solutions/training-programs/customer-service/. Kamin, M (2010), 10 Steps to Successful Customer Service, Abella Publishing Services. Marc, R (2014), Creating Customer Oriented Companies, viewed 3 June (2015), https://www.adlittle.com/uploads/tx_extprism/1997_q4_01-11.pdf. Mather, H (2012), How to Profitably Delight your Customers, Woodhead Publishing Ltd, England. Nash, S Nash, D (2001), Delighting Your Customers: Keep Your Customers, How to cook books Ltd, United Kingdom. National Career Service (2012), viewed 4 June (2015), https://nationalcareersservice.direct.gov.uk/advice/planning/jobprofiles/Pages/customerservicesmanager.aspx. Prospects (2004), viewed 4 JUne (2015), https://www.prospects.ac.uk/customer_service_manager_job_description.htm. R, W, Attner, R Allen, G (2007), Management: Meeting and Exceeding Customer Expectation. Ron, J, Best Practices in Customer Service - Page x. Tracy, B (2009), Consistently Great's Weblog, viewed 24 December (2015), https://consistentlygreat.wordpress.com/2009/12/24/the-four-levels-of-customer-satisfaction/. UK Essays (2003), viewed 5 June (2015), https://www.ukessays.com/essays/marketing/effectiveness-of-customer-care-policies-for-hospitality-industry-marketing-essay.php. UK Essays (2003), viewed 4 June (2015), https://www.ukessays.com/essays/marketing/analysis-of-customer-complaints-marketing-essay.php. (2000), Services Marketing - Page 101.
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